On my TCL Roku TV, Volume Mode shows up on the menu just below Sound Mode. I just press the “asterisk” button and scroll down to “Volume Mode”. Perhaps this option is not available on all models or is called something else.
Volume mode offers 3 options: Leveling, Night, or Off. Off seems to be the only safe option.
I just noticed the same distortion today on my TCL Roku TV, all channels, apps. I tried messing w the audio setting options, to no avail. But I did unplug for about 30 sec, and it returned to normal. Guess I'll have to keep monitoring to see if the problem perdists.
I know it’s frustrating I’m dealing with it too. I have figured out how to get it back to normal for a little while maybe a few days or weeks. You have to do a reboot using your remote you have to hit the buttons in this exact order and your tv will freeze for a few seconds then reboot. It’s Home Button 5x, Up button 1x, rewind 2x, fast forward 2x. It works for me for a little while but there needs to be a permanent fix.
I found what seems to be a fix for the distorted sound problem. I read somewhere that turning off the volume mode might help. I had mine set to “leveling”, but after I turned it off, I haven’t had any problems with distorted sound.
I hope it works for you also.
I was having the same issue with a tv that was less than 6 months old. I paused the Netflix program I was watching, turned the leveling off, and voila!...problem solved immediately! Thanks, @TheFoodGuy for the advice!
Ok I found the fix! Your post help me to figure out the issue. Pause the stream. Go to “Vilume Mode”. Change it to “off” status. Then resume streaming. Problem solved. #garbbledROKUsoundfix. #distortedROKUsound