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Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
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avinson123
Newbie

Re: Sound Distorted TCL TV

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I don’t have a “leveling” option on my audio settings, where did you see this or how did you fix it? I’m having the same problem.

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TheFoodGuy
Binge Watcher

Re: Sound Distorted TCL TV

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Press the * button on the Roku remote while watching something on the TV. Navigate to “volume mode” and choose the “off” option rather than “leveling” or “night mode”. 

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TheFoodGuy
Binge Watcher

Re: Sound Distorted TCL TV

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Sound issues still occur with leveling turned on even with the latest software installed. I didn’t experience the full-on garbled sound, but I did hear the annoying snapping sound each time I started watching a TiVo recording.

Does anyone from TCL or Roku monitor this forum?

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Explorer40
Reel Rookie

Re: Sound Distorted TCL TV

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On the Roku remote press the * (asterisk) button. On the left side of the screen you will see an Options screen. Scroll down to the "Volume Mode". The "Volume Mode" will have several selections. Use the < or > buttons to go to the "Off" mode. After selecting "Off" move the Up or Down pointer buttons to move off the "Volume Mode" and confirm that the "Volume Mode" is still selecting the "Off" option.

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KimberleyP
Reel Rookie

Re: Sound Distorted TCL TV

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I have a TCL Roku TV (I think I it’s the 4 series) and it has started doing the same thing as of today. I bought it brand new only 2.5 years ago. So annoying!

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Re: Sound Distorted TCL TV

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The problem is with the sound leveling feature. I had to turn mine off for the sound to be clear again. The disadvantage is that the sound quality is horrible across all my apps now. The music is loud but voice is so low I'm considering getting speakers. 

KimberleyP
Reel Rookie

Re: Sound Distorted TCL TV

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Yes! I turned it off and the muffling has went away but I agree with the sound being up and down. 

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TheFoodGuy
Binge Watcher

Re: Sound Distorted TCL TV

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Maybe TCL is more interested in selling their sound bars than in fixing the sound leveling feature on their TVs. 🤔

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SGWade56
Reel Rookie

Re: Sound Distorted TCL TV

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There is no sound levelling option on my model, and I still get this distortion

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CoeyB
Newbie

Re: Sound Distorted TCL TV

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I tried the suggestion listed above and it took the sound away. I had to unplug my tv from the wall for a few minutes and plugged it back in. I have had the tv two weeks and just mounted it to the wall. I’m so disappointed I already had a different issue and had to unplug it to fix it too. 

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