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Level 7

Re: Sound Distorted TCL TV

Where do I find Volume Mode? Is there another name for it? I have Sound Mode and a volume setting but it only has options for low, medium and high. 

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Level 8

Re: Sound Distorted TCL TV

On my TCL Roku TV, Volume Mode shows up on the menu just below Sound Mode. I just press the “asterisk” button and scroll down to “Volume Mode”. Perhaps this option is not available on all models or is called something else. 

Volume mode offers 3 options: Leveling, Night, or Off. Off seems to be the only safe option. 

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Level 7

Re: Sound Distorted TCL TV

I just noticed the same distortion today on my TCL Roku TV, all channels, apps. I tried messing w the audio setting options, to no avail. But I did unplug for about 30 sec, and it returned to normal. Guess I'll have to keep monitoring to see if the problem perdists.

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Level 7

Re: Sound Distorted TCL TV

It worked, thanks!  Turning off leveling made the distortion disappear.  Sanity restored

Level 7

Re: Sound Distorted TCL TV

I know it’s frustrating I’m dealing with it too. I have figured out how to get it back to normal for a little while maybe a few days or weeks. You have to do a reboot using your remote you have to hit the buttons in this exact order and your tv will freeze for a few seconds then reboot. It’s Home Button 5x, Up button 1x, rewind 2x, fast forward 2x. It works for me for a little while but there needs to be a permanent fix. 

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Level 7

Re: Sound Distorted TCL TV


@TheFoodGuy wrote:

I found what seems to be a fix for the distorted sound problem. I read somewhere that turning off the volume mode might help. I had mine set to “leveling”, but after I turned it off, I haven’t had any problems with distorted sound. 

I hope it works for you also. 


I was having the same issue with a tv that was less than 6 months old. I paused the Netflix program I was watching, turned the leveling off, and voila!...problem solved immediately! Thanks, @TheFoodGuy for the advice!

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Level 7

Re: Sound Distorted TCL TV

This worked for me.  I don't what happened but itis no joke because I have no one to take this TV when it goes **bleep** up.  It is the 75" and is too heavy to move.

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Re: Sound Distorted TCL TV

Ok I found the fix! Your post help me to figure out the issue. Pause the stream. Go to “Vilume Mode”. Change it to “off” status. Then resume streaming. Problem solved. #garbbledROKUsoundfix.  #distortedROKUsound 

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Re: Sound Distorted TCL TV

Press the * button on your ROKU remote it should


@TinaLC wrote:

Where do I find Volume Mode? Is there another name for it? I have Sound Mode and a volume setting but it only has options for low, medium and high. 




take you to the screen to change it. 

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Re: Sound Distorted TCL TV

This worked!  Thanks so much it’s been driving me crazy. Stay safe

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