I've spent quite a bit of time on this issue with Amazon and the issue appears to be isolated to our Roku TV's - we have a 32" and a 28" Roku TV in different parts of the house and this happens on both. In a nutshell, what is happening is that when I play back specific videos via Amazon Prime Video, I get "A Problem Occurred" and the video will not play. Again, this is on very specific videos ("Everybody Loves Raymond" and "Mike & Molly" episodes being some examples) and is reproducible. The same videos play without issue on both our Roku Stick and Roku Stick+, as well as a Roku 3 I dug out of storage to test with. I tried both wired and wireless connectivity as well as rebooting all network equipment and checking DNS settings, etc.
Per my work with Amazon, I have reset the 32" Roku TV unit but after setting up again the issue remains. Note that these same videos played on the Roku TV units prior to the latest 9.x release to those units. All units mentioned are on the latest firmware.
Ultimately, after much escalation up the Amazon support chain, since the issue appears to be isolated to the Roku TV units, I was sent back here for help.
I am glad to offer more details upon request.
I removed 10 channels that I never watch and it freed up memory. I unplugged the Roku TV and plugged it back in and it is working fine. I now get all of the Amazon content.
Have an older Insignia/ROKU TV. Within last few days, when I open Amazon Prime, the table of contents uploads, but without the visuals. If you click on the blank box it will open and you can then stream the item.
My other devices are all working fine.
In the case of Sling TV, it will not open at all.
I've re-booted to no avail, checked the installations (OK), checked AT&T internet connection (OK).
Probably something very simple. But I'm very simple & can't seem to figure out what to do.
I am having the same issue on my Roku TV. All other Roku devices display Amazon OK.
I don't see an answer. Is there one?
Thanks for the note.
Try removing the channel that you are having issues with from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your Roku TV from Settings>System>Power>System restart>Restart. Once your Roku TV starts up again, add the channel back once more.
Does this clear up the issue you are seeing?
Thanks,
Danny
I removed 10 channels that I never watch and it freed up memory. I unplugged the Roku TV and plugged it back in and it is working fine. I now get all of the Amazon content.