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Level 8

Someone's controlling my TV!!

Hey guys! So, I'm currently living in a college dorm. I bought my TV about almost two months ago and I'm having this issue with it where it appears someone is controlling it. It is a TCL Roku TV. I have a video of this happening a few weeks ago, but I can't attach it. What the video is showing is the TV scrolling through different inputs, which is in a menu that I can't even figure out how to get to! I show myself holding the remote, and it's clear that I'm not using any buttons. I am also not using the Roku Remote app since I am using my phone to record. There isn't another person in my room, but there are about 200 students on the same WIFI and I'm not allowed to get my own router. I've moved the TV all around the room and it's still happening. I want to do anything I can to not return this TV because I love the TV itself, but I am on my last straw. Is there anyone who knows how to fix this problem? If so please help me! TIA!

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10 Replies
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Level 19

Re: Someone's controlling my TV!!

At some time you must have control of the tv, when you do go into settings> system> advanced system settings> control by mobile> network access> disable

Edmund
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Highlighted
Level 8

Re: Someone's controlling my TV!!

Yeah, that's the problem. I disabled access to the TV by a mobile device and it was still happening. I have virtually no control of my TV anymore.

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Level 7

Re: Someone's controlling my TV!!

I'm having the same issue on my Sharp Roku TV. If anyone could help it'd be really appreciated.

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Level 8

Re: Someone's controlling my TV!!

Are you getting a panel on the side that is scrolling through inputs? 

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Level 7

Re: Someone's controlling my TV!!

No but my channels do pause/rewind/fast forward without me even moving 

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Level 7

Re: Someone's controlling my TV!!

There is a button on the side above the outputs that will reset the TV. If that doesn't work, go to Home, Settings, System, Advanced System Settings, Factory Reset, Scroll right then down one to Factory Reset Everything. 

If that doesn't work, come back on here and let me know

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Level 7

Re: Someone's controlling my TV!!

i am having the same exact problem, i have tried factory reset and it’s not working at all. 

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Level 8

What should I get?

Hi all! I am replacing my TV with with a built in Roku payer. I am living in a college dorm and someone is able to control my tv. Would getting a stick and a new tv be beneficial or would I still be running into the same issue?

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Level 19

Re: What should I get?

You'd be running into the same situation.  Disable "Control by mobile apps" in Settings->System->Advanced system settings.

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