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PGB1
Streaming Star

Some Streaming Roku Shows Have Squigldty Pictures. Any Fix Available?

Hello!

On our TCL Roku television, a few shows on the Roku channel have goofy pictures. The best way that I can describe it is that it looks like the viewer is watching the show through an aquarium of moving water.

Oddly, it isn't all shows on that channel.  Some are OK. An example of a bad picture is Iron Horse show.

I tried reset and power cycle with no luck. Internet speed shows full icon.

It will be all episodes of the show.

 

Do any of you know  a fix for this, or is it a Roku Mothership problem?

Just for curiosity, do any of you get the bad picture on Iron Horse?

 

Roku channel is a little off the mark in other ways sometimes. One show I watch called Dobie Gillis often has the wrong closed captions for the episode and almost always the wrong description. Some other shows do the same thing. Without closed captions, I can't watch the show. Another, Modern Marvels, always has the wrong description in the channel guide. Odd, huh?

I suspect that the Dobie Gillis & Modern Marvels  have to be Roku glitches.

 

Thanks For Ideas on the wonky picture!

Paul

 

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5 REPLIES 5
RokuTakashi
Community Moderator
Community Moderator

Re: Some Streaming Roku Shows Have Squigldty Pictures. Any Fix Available?

Hi @PGB1,

Thanks for posting here in the Roku Community!

We would be more than happy to look into this issue, and we'll need more information. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Does this issue occur specifically on The Roku Channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • Steps to reproduce the issue you are seeing.

Once we have this information, we will be able to investigate further.

All the best,
Kash

Takashi O.
Roku Community Moderator
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PGB1
Streaming Star

Re: Some Streaming Roku Shows Have Squigldty Pictures. Any Fix Available?

Hello Kash & Thank You for taking time to help.

Per Your Request:

MODEL 32S325

SERIAL  YK00NR092888

SOFTWARE VERSION  12.0.0

DEVICE ID J8D8CN082177

ROKU CHANNEL VERSION  9.3 Build 10

TRACKER ID- Pressing home 5 Times followed by Back 5 times only brings one back to the Home screen.

No ID is show on that screen.

 

STEPS TO REPRODUCE:  The easiest way, using my examples, is to go to Home - Search and type in "Iron Horse". When the available channels show up, pick Roku & play an episode. (Season 1 Episode 28 is today's example.)

 

The finding & playing method is the same for Dobie Gillis. (Home - Search. Then Pick Roku Channel)


For Modern Marvels; it is on the Roku Streaming Channel's Channel Guide list at Channel 470

 

 

Thanks Again for helping! I very much appreciate it.

Paul

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RokuJechealR
Community Moderator
Community Moderator

Re: Some Streaming Roku Shows Have Squigldty Pictures. Any Fix Available?

Hi @PGB1,

Thanks for the response and for providing the device information!

We have passed your information to the appropriate Roku team to investigate further. Once more information is available, we will update this Community thread.

We appreciate your patience and understanding in the meantime.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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PGB1
Streaming Star

Re: Some Streaming Roku Shows Have Squigldty Pictures. Any Fix Available?

Thank You Chel for helping.

WHile I'm here, do you know how to get e-mail notifications for replies to threads like this one working again? I tried turning them off and then back on with no luck. I tried several times, also updating the e-mail address and clearing cache & cookies, too. And, they're no tin Spam or trash.

Thanks, Paul

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RokuJechealR
Community Moderator
Community Moderator

Re: Some Streaming Roku Shows Have Squigldty Pictures. Any Fix Available?

Hi @PGB1,

Thanks for following up!

We are doing our best to get back to you as soon as possible. As of the moment, our team is still investigating this issue. We will be sure to update you on this thread once feedback is available.

Your patience and understanding are greatly appreciated.

Best regards,

Chel

Jecheal R.
Roku Community Moderator
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