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Robaye
Newbie

Snap Noise When Changing Channel on TCL Roku TV R625

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After rebooting devices, I have may Yamaha rxv 475 working on dolby digital plus.  TCL 55 625

BUT, I hear an annoying Snap every time I change a channel OTA or anything else, including YouTube TV.

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ric310
Channel Surfer

Re: Snap Noise When Changing Channel on TCL Roku TV 40S325

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I FOUND THE PROBLEM!

•GO TO SETTINGS
•VOLUME MODE
•TURN OFF SOUND LEVELING

View solution in original post

17 REPLIES 17
RokuTannerD
Retired Moderator

Re: Snap Noise When Changing Channel on TCL Roku TV R625

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Thanks for reaching out to let us know what you're experiencing. A few additional questions here to try and better understand the issue and troubleshooting steps you've attempted: 

- Have you tried replacing the HDMI cable being used to connect the TV to your receiver, or connecting the TV to a different HDMI port on the receiver? 

- Does this only occur when switching from one playback source to another? Do you hear this noise during playback, or when taking any other action on the TV? 

- Does this issue occur if you use the TV's internal speakers? 

- Have you tried resetting the TVs audio/picture settings in Settings>System>Advanced system settings>Factory reset> Reset TV audio/picture settings? 

 

Thanks,

Tanner

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ryeguy_24
Binge Watcher

Re: Snap Noise When Changing Channel on TCL Roku TV R625

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Have you solved this yet?  I have the exact same problem.  

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RokuTannerD
Retired Moderator

Re: Snap Noise When Changing Channel on TCL Roku TV R625

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@ryeguy_24 

Thanks for reaching out to let us know what you're experiencing. A few additional questions here to try and better understand the issue and troubleshooting steps you've attempted: 

- Have you tried replacing the HDMI cable being used to connect the TV to your receiver, or connecting the TV to a different HDMI port on the receiver? 

- Does this only occur when switching from one playback source to another? Do you hear this noise during playback, or when taking any other action on the TV? 

- Does this issue occur if you use the TV's internal speakers? 

- Have you tried resetting the TVs audio/picture settings in Settings>System>Advanced system settings>Factory reset> Reset TV audio/picture settings? 

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ryeguy_24
Binge Watcher

Re: Snap Noise When Changing Channel on TCL Roku TV R625

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1. I’ve tried a new cable. 
2. I hear the scratch/snap sound at the start of every video clip. For example, everytime Netflix plays a trailer (while scrolling through the list of movies) I hear it at the beginning. Once the audio or video clip begins, it sounds fine. 
3. Does not occur with internal speakers. 
4. I just tried to reset the audio and video settings and that did not fix the issue. 

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Ec
Newbie

Re: Snap Noise When Changing Channel on TCL Roku TV R625

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I just bought a new TCL roku tv 4k series  & I am experiencing same clicking almost electrical type of noise when changing channels, rewinding or fast forwarding with my fios tv remote. Don't see any clear answers on this forum. 2/9/2020

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RokuTannerD
Retired Moderator

Re: Snap Noise When Changing Channel on TCL Roku TV R625

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Thanks for the note. Have you contacted your Roku TV manufacturer yet to report the issue and request any additional support they may be able to offer? 

I would recommend starting there. You can locate their direct support contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Please keep us posted if there are any additional questions we can help answer from there.  

 

Thanks,

Tanner

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ric310
Channel Surfer

Re: Snap Noise When Changing Channel on TCL Roku TV 40S325

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Same snapping issue here.

Set was working fine, then out of nowhere, only when changing cable stations it "Zaps" before station shows, and only for a split second.

But it sounds like a short.

Changed HDMI cable and port, changed cable source, even changed surge protector.

checked polarity too

ZAP when changing cable stations, not WIFI. 

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ric310
Channel Surfer

Re: Snap Noise When Changing Channel on TCL Roku TV 40S325

Jump to solution

I FOUND THE PROBLEM!

•GO TO SETTINGS
•VOLUME MODE
•TURN OFF SOUND LEVELING

truncj
Reel Rookie

Re: Snap Noise When Changing Channel on TCL Roku TV 40S325

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Thanks for figuring that out! Fixed mine as well

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