Discussions

[Mr_Goofy]

I purchased my Roku smart Soundbar earlier this year in USA. For work, i had to move to Italy last month. First time connecting Roku smart Soundbar today. The tv shows the home screen with the Netflix, prime, hulu, etc apps but the roku on light keeps blinking orange. Cannot control the screen with the remote either.

[tinosasso]

I have this same issue!

[C_C]

I have this too after resetting factory settings at direction of Roku Support.  The rest of the problem is I get "It seems like something went wrong..." message, and I keep getting vocal directions to plug into correct HDMI, which I have already done.  My soundbar is unusable at present.

[RokuDanny-R]

@C_C

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Aderry]

Hello I'm experiencing a similar issue. 

[Rcr682k2]

I wish there was a downvote option on these posts.

Why on God's green earth would you not just post the answer in the open forum??m

[RokuMary-F]

Hi @Rcr682k2,

Thanks for the message.

Please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Please keep us posted.

Thanks,

Mary
 

[Rcr682k2]

Since roku employees only want to help in "PM" (Private Message), I will post openly what I found that helps.

To correct your issue, do these steps:

1. hold the reset button until blue

2. Let go and wait for amber blinking light to start again.

3. Move your HDMI cable to a different HDMI port on the TV and make sure to also switch the TV to that source input.

4. Your roku will be ready for setup.

This answer is free of charge and no private messages are required.

[Mzceetee]

Unable too connect Soundbar too wireless internet  , everything check out with my internet, no other devices are experiencing this issue of connecting besides the Roku Soundbar . Just blinking orange light ,Yes I have done a reset ,change HDMI cord also plug it in a different HDMI 2 from 1 -Nothing still won’t connect 

[RokuDanny-R]

@Mzceetee

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny