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ellen-l
Level 9

Side menu for The Roku Channel disappeared on Streambar

Around December 1st, the side menu disappeared from The Roku Channel on my Streambar.  I have other devices that use a different Roku account and the menu is still there.

For the Streambar I did the following:

  • Updated OS
  • Updated TRC
  • Uninstalled TRC - Re-installed
  • Unplugged Streambar from power for ~5min
  • Entered Guest Mode

Nothing is bringing the side menu back on my Streambar.  

Streambar 9102R, 10.5.0 build 4201-95, TRC 6.0 build 15

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7 REPLIES 7
RokuDanny-R
Roku Employee
Roku Employee

Re: Side menu for The Roku Channel disappeared on Streambar

@ellen-l

Thanks for the post.

Can you please clarify the issue you are experiencing? Can you provide a screenshot of the issue so we can better understand your issue?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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ellen-l
Level 9

Re: Side menu for The Roku Channel disappeared on Streambar

Up until last week I had the side menu in TRC like the top photo, now it does not have the side menu like the bottom photo.

With side menu on leftWith side menu on leftWithout side menuWithout side menu

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RokuKariza-D
Roku Employee
Roku Employee

Re: Side menu for The Roku Channel disappeared on Streambar

@ellen-l

Appreciate the details!

Could you also provide the channel version of The Roku Channel on your other devices where it still shows the side menu? 

We'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Tivoburkee
Community Streaming Expert

Re: Side menu for The Roku Channel disappeared on Streambar

To get the channel version, highlight the roku ch on the home screen, press the option * key, its listed right under channel name. Version and build. 

Edmund
Roku Community Streaming Expert

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ellen-l
Level 9

Re: Side menu for The Roku Channel disappeared on Streambar

I apologize for the late response due to the holiday season.

I have one device where the menu is there and all others do not:

Has the menu
===========
Streaming Stick+, OS 10.5 build 4208, TRC 6.0.15

Does not have menu
================
Streambar Pro, OS 10.5 build 4210, TRC 6.0.16
Streambar, OS 10.5 build 4210, TRC 6.0.15
TV, OS 10.5 build 4210, TRC 6.0.15
TV, OS 10.5 build 4210, TRC 6.0.15 

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Tivoburkee
Community Streaming Expert

Re: Side menu for The Roku Channel disappeared on Streambar

@ellen-l 

All the following Roku's have the menu:

 

tcl 7116 43" roku tv verion 6.0 build 15

9101 Roku Smart Soundbar version 6.0 build 15

9102 Roku Streambar version 6.0 build 15

3812 Roku Streaming Stick 4k+ version 6.0 build 15

3941 Roku Express 4k+ version 6.0 build 15

 

Not one of mine is missing Roku Ch menu. I have multiples of each. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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ellen-l
Level 9

Re: Side menu for The Roku Channel disappeared on Streambar

As I mentioned in the original post, I tried everything that I could think of on the devices that don't have the menu but nothing seems to work.

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