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Sharp roku tv wifi issue

I have a sharp 50" roku tv, it has been a great tv for the last year, but i have begun to experience wifi issues with it, unfortunately it has no ethernet jack...

So this is what i go through on a daily basis.

I turn on the tv and wait for the 'not connected' to turn to the time, and make sure the led is not blinking, i then open a channel like youtube or hulu, and as the channel loads the tv looses wifi until i go home, then it quickly reconnects, and is usually good the rest of the day.

So i have called roku support, and they had me reset network settings and delete the channels having issues but that did not help...

I then factory reset the tv, which also had no effect.

Any ideas? I read a post about a tcl with wifi issues and recommends turning on fast tv start, am i correct to think if the wifi is failing, turning on fast tv start may kill the wifi faster due to being active all the time, or do you think it would be ok?
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1 Reply
Community Manager
Community Manager

Re: Sharp roku tv wifi issue

Hi there! 

Thanks for the note! Turning on Fast TV Start shouldn't have a large impact on network data usage. This allows your TV to be more responsive when turning on, and receive any updates as soon as they are available.

Have you called and spoken to Sharp Support yet to see if they have any other suggestions for your device? http://www.sharpusa.com/Support.aspx

If you're still not able to clear up the issue, feel free to PM me with your Roku account email address, the serial number of your Roku TV from Settings>System>About, and more information about when you first observed the issue. I'll follow up directly to see if there are any other recommendations that we can make to help. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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