Discussions

[Jerdog120]

I am having the exact same issue with my 32" Sharp Roku tv. It sees the Network says I have excellent signal quality but it won't connect to the network. I even tried using my phone as a hotspot and tried connecting the tv that way and it does the same thing. I thought it might have been my Wireless mesh extender but every other device in the house connects to the same network with absolutely no issue. Tried resetting network connections and a hard reset numerous times with no change. Now when it fails to connect to the network the red led starts flashing

[RokuDanny-R]

@Jerdog120

Thanks for the post.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to investigate the issue further.

Thanks,
Danny

[Jerdog120]

It is a 8207x model.  

Sharp tv model lc-32lb601c

Serial number #yk0084807997

Software version: 10.0.0 build 4195-69

Device ID JTN89807997

Tracker id: 97-209-517

[Jerdog120]

Still waiting for a response on this issue. It has been two weeks

I am contemplating going with a different tv with Android on it vs Roku unless this issue can be fixed ASAP

[RokuDanny-R]

@Jerdog120

Thanks for the follow up.

I have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update the Community.

Thanks,
Danny

[rrehman]

Having same issue as others, and now getting worse and more frequent.  

[RokuDanny-R]

@rrehman

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Have you already tried rebooting your wireless network to see if that helps?

With more information we will be able to assist you further.

Thanks,
Danny

[Toolward]

I'm having the same problem.   Sharp tv model LC4340000U.  This problem is brand new.  Will not stay connected to wifi.  I have done all resets and unplugged it.  No luck.  Tv only issue, all other devices are fine.  This must be a software update issue.   Roku we need a solution. 

[RokuKariza-D]

Hi @Toolward

Thanks for bringing this to our attention.

Please provide us the following information for further investigation:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

[DebsterG]

I to an having issues connecting with my WiFi since the upgrade. I had a connection three days ago (7/12/24) and since the update it isn’t even showing that it is connected with my WiFi/fiber internet service. Come on guys/gals! I’m trying to get a working remote job and I have to have this fixed asap! 
model: 3930X SN: S00831AD86TV

IC: 5959A-R1025 FCC ID: TC2-R1027