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cholmsie
Level 7

Sharp Roku TV no longer has auto-adjust display refresh rate setting?

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Hello, not sure if this is the right place to post, but I've had a hard time trying to find any support on this topic. Called both Roku & Sharp and both send me to each other...

I used to be able to toggle on and off the auto-adjust display refresh rate within Settings > Advanced System Settings > Advanced Display Settings > Auto adjust display refresh rate.

Now there is no longer an Advanced Display Settings Link... I have the most up to date software.

Any help would be appreciated, currently any Media played looks shakey and low quality.
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Community Manager
Community Manager

Re: Sharp Roku TV no longer has auto-adjust display refresh rate setting?

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Apologies for any confusion here. To help clarify, this video output related setting is only available for Roku players, Streaming Sticks, and Smart soundbars that ouput video to a display device.

This option is not available for Roku TVs, as they are a direct display device themselves. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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thevdoguy
Level 7

Re: Sharp Roku TV no longer has auto-adjust display refresh rate setting?

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I would like to know the reason for this also. I have the same TV. Also, how does someone know what refresh rate/format and if HDR is actually working? All TV's that I've ever owned has had an info button to press and it would give you that information. I see this only on the antenna input (not HDR) but what about the other inputs and Roku channels? I bought this TV to get all the newer bells and whistles but, I really don't see a difference to my older TV.

Can we go backwards on updates to get that feature back?
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Community Manager
Community Manager

Re: Sharp Roku TV no longer has auto-adjust display refresh rate setting?

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Thanks for sharing the reports. Please send me a PM with the serial number of your TV from Settings>System>About, and any additional details about when you first noticed the issue, etc.
Tanner D.
Roku Community Manager
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BPH3
Level 7

Re: Sharp Roku TV no longer has auto-adjust display refresh rate setting?

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I would love to receive help with this issue. I would like to change my refresh rate, but the setting on my Sharp/Roku TV isn’t there either.
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atc98092
Level 15

Re: Sharp Roku TV no longer has auto-adjust display refresh rate setting?

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Are you all certain it was ever there? I have a 43" 4K Sharp Roku TV, and I don't ever recall seeing that option. On my Ultra and Premiere, yes. But not the TV.

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Community Manager
Community Manager

Re: Sharp Roku TV no longer has auto-adjust display refresh rate setting?

Jump to solution

Apologies for any confusion here. To help clarify, this video output related setting is only available for Roku players, Streaming Sticks, and Smart soundbars that ouput video to a display device.

This option is not available for Roku TVs, as they are a direct display device themselves. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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