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Roku Employee
Roku Employee

Re: Sharp Roku TV Losing WiFi after software update


Thanks for the post.

Can you please provide us with the following information so we can look further into the issue:

-Roku TV model
-serial number
-device ID
-OS version
(these can all be found in Settings > System > About)
-Tracker ID (after this issue occurs, press the Home button 5x, followed by the Back button 5x)
-when did this issue start to occur?

Please keep us posted.


Danny R.
Roku Forum Moderator
0 Kudos