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Level 7

Re: Roku TV Lost WiFi connection

Exact same issue. Hinsense Model 50R6107

Roku can you please advise? It seems to be a widespread issue on many sets 

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Level 7

My TCL Roku tv doesn't stay connected after turning off

My TCL Roku tv will lose connection to the Wi-Fi whenever I turn it off. When I turn it back on and try to reconnect the password is auto filled but it will no longer connect unless I do a factory reset, this happens every time it turns off

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Roku Employee
Roku Employee

Re: My TCL Roku tv doesn't stay connected after turning off

@hillevan @JordanM 

Can you please provide us with the following information so we can look further into the issue:

-Roku TV model
-serial number
-device ID
-OS version
(these can all be found in Settings > System > About)
-Tracker ID (after this issue occurs, press the Home button 5x, followed by the Back button 5x)
-when did this issue start to occur?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: My TCL Roku tv doesn't stay connected after turning off

For me this issue started about two weeks ago. 

Tv model is 50S423

Serial number is X00000HKUA8A

Device id is S036D04KUA8A

OS version is 9.3.0

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Level 7

Re: My TCL Roku tv doesn't stay connected after turning off

Sorry, just realized what you meant by tracker I'd

It's 8A-324-954

Thanks

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Level 7

Onn TV disconnecting from wifi

I have 55in Roku onn tv .. I will not connect to wifi wireless or wire unless I do a factory reset .. so everyday I have factory reset to get Wi-Fi on my tv internet on all other TVs work and they are all Roku TVs .. anybody else have this issue ??

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Roku Employee
Roku Employee

Re: Onn TV disconnecting from wifi

@Desav 

Thanks for the post.

Can you please provide us with the following information so we can look further into the issue:

-Roku TV model
-serial number
-device ID
-OS version
(these can all be found in Settings > System > About)
-Tracker ID (after this issue occurs, press the Home button 5x, followed by the Back button 5x)
-when did this issue start to occur?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Sharp Roku TV Losing WiFi after software update

Has there been any answer on this issue?

I have the same issue, the wifi won't auto connect unless I reboot the TV or if I go into settings>network>check connection … it then searches, finds and connects to the wifi.

Sharp Roku TV 43" - 7201X

Sharp Model - LC43LBU591U

Serial Number: YN007H662455

Software Version: 9.3.0 - Build: 4194-38

Version: 389.30E04194A

Build date: 20200716 21:26

Device ID: 9G48A7662455

I'm not sure of the time it started, id have to say 6-8 weeks maybe

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Roku Employee
Roku Employee

Re: Sharp Roku TV Losing WiFi after software update

@Ott2kno 

Thanks for the information.

I have passed it along your information to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Sharp Roku TV Losing WiFi after software update

My sharp Roku has had the same problem. Can’t get it work correctly for more than a day or two. Occasionally only hours. 

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