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Level 7

Second Speaker not found setting up wireless speakers

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 I have a sound-bar and just received my wireless speakers. However, I plugged in both speakers and then when I try to add them and search for a new device it searches for speaker 1 of 2 finds the first one and then doesn't find the second one.  I have tried to un-plug and plug back in and have had no luck. 

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Roku Employee
Roku Employee

Re: Second Speaker not found setting up wireless speakers

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@BGSUWAGZ 

Thanks for the inquiry.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve issues pairing my Roku® wireless speakers?

If you are still having issues, please send me a PM with your Roku account email address, and include the serial number of the Roku Smart Soundbar from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Second Speaker not found setting up wireless speakers

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@BGSUWAGZ 

Thanks for the inquiry.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve issues pairing my Roku® wireless speakers?

If you are still having issues, please send me a PM with your Roku account email address, and include the serial number of the Roku Smart Soundbar from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Second Speaker not found setting up wireless speakers

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Got it!  Thanks it was wanting to cooperate at first and now it is good! 

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