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Level 7

Search Option missing in Roku TV

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We purchased Philips Roku TV in US and carried it to India.

We see that there is no "Search" option listed in the Roku TV while operating from India.

Can someone please help what the issue is?

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1 Solution

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Level 19

Re: Search Option missing in Roku TV

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Thanks for reaching out to share your interest!

Roku player and Roku TV devices are not officially marketed or sold in that country/region at this time. Your device will work fine in any location, however, some device features and channel availability may be limited in locations where Roku products are not currently sold. Some channels may work just about anywhere, such as YouTube or Netflix, while others may have geo-restrictions or may not be available in your location. We'd recommend following up with any specific channel or service provider to inquire further as to whether they offer their service on the Roku platform in your area. 

We're always look to expand our presence and appreciate you getting in touch!


Cheers,
Tanner 

Tanner D.
Roku Community Manager

View solution in original post

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7 Replies
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Level 12

Re: Search Option missing in Philips Roku TV

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Search isn't available for all services, or in all countries.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Highlighted
Level 19

Re: Search Option missing in Roku TV

Jump to solution

Thanks for reaching out to share your interest!

Roku player and Roku TV devices are not officially marketed or sold in that country/region at this time. Your device will work fine in any location, however, some device features and channel availability may be limited in locations where Roku products are not currently sold. Some channels may work just about anywhere, such as YouTube or Netflix, while others may have geo-restrictions or may not be available in your location. We'd recommend following up with any specific channel or service provider to inquire further as to whether they offer their service on the Roku platform in your area. 

We're always look to expand our presence and appreciate you getting in touch!


Cheers,
Tanner 

Tanner D.
Roku Community Manager

View solution in original post

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Level 7

Re: Search Option missing in Roku TV

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I am in Belgium and dont see that option either. Quid?

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Level 19

Re: Search Option missing in Roku TV

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@Henri2018 Thanks for the note. The solution marked above would also apply to your location. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Level 7

Re: Search Option missing in Roku TV

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Yes I live in the US and I do not have that search option either on a Roku TV.  I am fairly sure georestrictions is not the issue.

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Level 19

Re: Search Option missing in Roku TV

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@mark67  This would imply that the Roku user account that you have linked your TV to was not created/originated in the US, or a US network connection was not used when creating the account. The use of VPNs to circumvent geo-restrictions is not supported. 

You would need to create a new Roku user account, using a US-based internet connection, then perform a factory reset on the TV, and link it to the new account in order to resolve this type of issue. If you need more help with that process, feel free to contact your Roku TV manufacturer for additional support. You can locate their contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

 

Thanks,

Tanner

 

Tanner D.
Roku Community Manager
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Re: Search Option missing in Roku TV

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Thanks! That fixed my problem.

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