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b0land
Level 7

Screensaver not starting

I recently upgraded my main Roku to a Streambar. I've never been able to get the screensaver to start. I've tried different wait times, different themes, and resetting the system. Anyone have anything else to try?

It's a Streambar, software version 9.4.6, build 4013

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DBDukes
Community Streaming Expert

Re: Screensaver not starting


@b0land wrote:

I recently upgraded my main Roku to a Streambar. I've never been able to get the screensaver to start. I've tried different wait times, different themes, and resetting the system. Anyone have anything else to try?

It's a Streambar, software version 9.4.6, build 4013


My Streambar's screen saver works fine. Which one are you trying to use?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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b0land
Level 7

Re: Screensaver not starting

I've tried all the default screensavers included, City Stroll, Digital and Analog Clock, Aquatic Life, and Logo Rain.

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DBDukes
Community Streaming Expert

Re: Screensaver not starting

That is definitely unexpected behavior. You don't have it disabled, do you? And on the selection menu, there is a Preview option. Have  you tried that?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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b0land
Level 7

Re: Screensaver not starting

I have it enabled in the screensaver wait time setting. Not sure if there's another setting I'm not seeing. The previews work for all of the screensavers but the Streambar won't enter the screensaver by itself no matter how long it is idle.

Also, thanks for replying, I appreciate it.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Screensaver not starting

@b0land

Thanks for the post.

If you are still unable to resolve the issue you are experiencing, can you please provide us with the following information:

-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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ibecker
Level 7

Re: Screensaver not starting

Was this ever resolved?  I'm having the same issue - the screensaver won't start on my streambar.  I've tried several different screensavers, as well as different wait times, but the screensaver never comes on.

Model: 9102R

Software version: 10.0.0 build 4209-95

 

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DBDukes
Community Streaming Expert

Re: Screensaver not starting


@ibecker wrote:

Was this ever resolved?  I'm having the same issue - the screensaver won't start on my streambar.  I've tried several different screensavers, as well as different wait times, but the screensaver never comes on.

Model: 9102R

Software version: 10.0.0 build 4209-95


I have the same device with the same software build. Screensavers work fine for me. So, let's see what's causing the bad behavior from your device.

What screensaver are you using. Don't say "any" or "all" or "several" or anything non-specific. Specifically, what screensaver or screensavers have you tried? Have you tried the basic Roku screensavers? One of the two clocks, Aquatick Life, Skyline, Movie Magic, etc?

Also, what is the wait time you are using? 

Settings > Theme > Screensaver wait time

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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