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b0land
Level 7

Screensaver not starting

I recently upgraded my main Roku to a Streambar. I've never been able to get the screensaver to start. I've tried different wait times, different themes, and resetting the system. Anyone have anything else to try?

It's a Streambar, software version 9.4.6, build 4013

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5 Replies
DBDukes
Level 14

Re: Screensaver not starting


@b0land wrote:

I recently upgraded my main Roku to a Streambar. I've never been able to get the screensaver to start. I've tried different wait times, different themes, and resetting the system. Anyone have anything else to try?

It's a Streambar, software version 9.4.6, build 4013


My Streambar's screen saver works fine. Which one are you trying to use?

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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b0land
Level 7

Re: Screensaver not starting

I've tried all the default screensavers included, City Stroll, Digital and Analog Clock, Aquatic Life, and Logo Rain.

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DBDukes
Level 14

Re: Screensaver not starting

That is definitely unexpected behavior. You don't have it disabled, do you? And on the selection menu, there is a Preview option. Have  you tried that?

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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b0land
Level 7

Re: Screensaver not starting

I have it enabled in the screensaver wait time setting. Not sure if there's another setting I'm not seeing. The previews work for all of the screensavers but the Streambar won't enter the screensaver by itself no matter how long it is idle.

Also, thanks for replying, I appreciate it.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Screensaver not starting

@b0land

Thanks for the post.

If you are still unable to resolve the issue you are experiencing, can you please provide us with the following information:

-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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