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Scammed (one time payment for Disney+, Netflix, Hulu, etc

My grandmother was scammed and lost $136, she was promised a list of over 66 streaming services/channels for a one time purchase. She asked for her money back and was hung up on. Now her roku is stuck on guest mode and I tried to exit guest mode but they have changed her email and pin. I tried restarting the roku to no avail. I’ve seen people say to do a factory reset, however I would need to leave guest mode first. 

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