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Kay4
Level 7

Scammed and now on guest mode on Roku TV

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I was scammed yesterday, bastards refunded my money after I threatened them. Now I’m stuck on guest mode without a pin. They created a pin and changed email address. How do I fix this? Will I need a new tv? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Scammed and now on guest mode

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@Kay4 

Thanks for the post.

We would recommend trying to perform a factory reset on your Roku TV and try setting it back up again.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Scammed and now on guest mode

Jump to solution

@Kay4 

Thanks for the post.

We would recommend trying to perform a factory reset on your Roku TV and try setting it back up again.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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