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cindycp
Level 7

Roky tv screen black while streaming

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When I start streaming, the screen goes black for the programs image, while I can still hear the sound and even see the caption and credits for the show, but not the actual show. I have a TLC Roku TV

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RokuTannerD
Level 19

Re: Roky tv screen black while streaming

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@cindycp  Thanks for the note. We'd recommend contacting your Roku TV manufacturer for further assistance with the issue you are seeing. Each TV manufacturer provides direct support and warranty services for their products running the Roku OS. You can locate their contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

 

Thanks,

Tanner

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RokuTannerD
Level 19

Re: Roky tv screen black while streaming

Jump to solution

@cindycp  Thanks for the note. We'd recommend contacting your Roku TV manufacturer for further assistance with the issue you are seeing. Each TV manufacturer provides direct support and warranty services for their products running the Roku OS. You can locate their contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

 

Thanks,

Tanner

View solution in original post

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