I have a RokuTV 6102X on a TCL 55US5800 running software version 9.0.0 build 4142-22. I've had the TV for 18 months with no issues at all until Saturday. My router was unplugged for a little while and ever since then I've been having issues where the TV will say it's connected but when I try to play something on any channel (Netflix, HBOGO, Hulu, etc..) it will either play for up to about a minute or won't play at all. I get a message that the TV is not connected to a WiFi network but the TV shows that is.
I have multiple other devices (computers, phones, tablets) working on my WiFi with no issue. Other strange issue is that my TV can no longer see the 5G WiFi in my house. The TV is about 25 ft. away from the router so it's not a signal strength issue.
I have tried a factory reset on both my router and TV but I still have the same issue. I've restarted my router and network connection multiple times but still end up with the same result.
Does anyone have any ideas for what I'm seeing and why I can't find the 5G connection on the TV? Thanks in advance.
Roku tv 6102x
model 55us5800
software 9.3.0 build 4182-22
device I’d 549005648178
io addresss 192.168.1.233
i have the same problem