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Level 8

RokuTV Connected to network and internet - can't play any channels

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Both network and internet connection tests pass. No streaming platform will play. I can connect fine to all services from my PC, macbook, and iphone on the same wireless network. Connecting the TV to my iPhone hotspot makes the Roku TV work, any ideas what's up?

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Level 8

Re: RokuTV Connected to network and internet - can't play any channels

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I did manage to fix my problem, and it was related to my ISP (Spectrum).

When you sign up for the new Spectrum account and connect to the internet the first time via computer, it is SUPPOSED to show you a "device activation" screen in your browser. No such screen came up for me, the internet worked fine right away on my computer.

Even so, my modem and router were not technically "activated" with Spectrum. For some reason it took about a week for that activation screen to randomly show up. When it did, I just clicked the activate button, and my Roku, Alexa, and printer could all finally connect to the network perfectly.

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Level 21

Re: Connected to network and internet - can't play any channels

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@y6a2 wrote:

Both network and internet connection tests pass. No streaming platform will play. I can connect fine to all services from my PC, macbook, and iphone on the same wireless network. Connecting the TV to my iPhone hotspot makes the Roku TV work, any ideas what's up?


You didn't list what Roku you have, so we have to make some guesses. If it's working on your hotspot but not your network, then there's nothing wrong with the Roku. Something isn't working correctly on your network for the Roku. How are you connecting, wireless I assume? Do you know if your Roku and your wireless supports both 2.4 and 5 GHz? If so, you might disable 2.4 GHz and see if it works on 5 GHz. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 8

Re: Connected to network and internet - can't play any channels

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It's a TCL 43S425 43 Inch 4K Ultra HD Smart Roku LED TV (2018).

Yes wireless, already on 5GHz, but 2.4GHz acts the same. MAC Filtering Mode is set to Allow All. Roku support tells me it's my ISPs problem, my ISP tells me it's Roku's problem. The router admin UI shows the Roku TV in the connected devices list with a signal strength of around 180Mbps. Still, all streaming channels say they can't connect to the internet.

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Level 21

Re: Connected to network and internet - can't play any channels

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@y6a2 wrote:

It's a TCL 43S425 43 Inch 4K Ultra HD Smart Roku LED TV (2018).

Yes wireless, already on 5GHz, but 2.4GHz acts the same. MAC Filtering Mode is set to Allow All. Roku support tells me it's my ISPs problem, my ISP tells me it's Roku's problem. The router admin UI shows the Roku TV in the connected devices list with a signal strength of around 180Mbps. Still, all streaming channels say they can't connect to the internet.


Thanks for the info. Tough to determine then. But I'm not buying the ISP's story. If the TV works fine on the hotspot, then there has to be something going on with the network. What that is, I can't say. I know there are applications that can monitor network traffic, but I have no experience with them. I think one is called Wireshark. I found this tutorial that explains how it works. Perhaps it can help identify what's going on. 

https://www.wireshark.org/

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: RokuTV Connected to network and internet - can't play any channels

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I'm having the exact same issue!

Roku TCL TV: 7137X, TCL Model: 75S423;  Software: 9.20 build 4502-30--connecting via Netgear Nighthawk R7960P.

Essentially whether it's a wired/wireless connection, none of the streaming apps will work (they'll try to activate but then give a network error). However the TV will network check tests will all pass (green check marks).

If I connect via a mobile hotspot--it will work fine!

I checked the wireless/wired port via my laptop--works fine, just not for my TCL TV

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Level 19

Re: RokuTV Connected to network and internet - can't play any channels

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@chainwax Thanks for sharing your experience. 

If you connect via ethernet, does streaming work? Were you ever able to stream successfully while connected to the same router in the past?

To troubleshoot further, have you tried whitelisting the TV's MAC address in the router itself, double checking your port configuration settings, factory resetting the router, or disabling any other filtering or extraneous security settings, etc. to see if you can get connected? If the TV connects to another router and is able to stream content (mobile hotspot), this typically indicates that there is any issue with the configuration of the problematic router that needs to be adjusted. 

Keep us posted from there! 

 

Thanks,

Tanner

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Level 8

Re: RokuTV Connected to network and internet - can't play any channels

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I did manage to fix my problem, and it was related to my ISP (Spectrum).

When you sign up for the new Spectrum account and connect to the internet the first time via computer, it is SUPPOSED to show you a "device activation" screen in your browser. No such screen came up for me, the internet worked fine right away on my computer.

Even so, my modem and router were not technically "activated" with Spectrum. For some reason it took about a week for that activation screen to randomly show up. When it did, I just clicked the activate button, and my Roku, Alexa, and printer could all finally connect to the network perfectly.

View solution in original post

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