Hi @dinkyduck
Thanks for reaching out here in the Community!
We do not have enough details from your original message to make an effective suggestion. Could you tell us more about the issue you're running into? What's the model number of the affected device? It can be found in Settings > System > About.
With more information, we can assist you further.
All the best,
Kariza
Kariza D.
Roku Forum Moderator
