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LongtimeFan
Level 7

Roku wireless speakers undetectable

My 1 month old Roku wireless speakers are completely undetectable after factory reset.

Tried all options mentioned here: https://support.roku.com/article/360011606153

I am really disappointed with this product, and would like to return it back

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3 REPLIES 3
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku wireless speakers undetectable

@LongtimeFan

Thanks for the post.

Can you please clarify the issue you are experiencing? What is the Roku host product that you are trying to connect the Roku Wireless Speakers to, a Roku TV or the Roku Soundbar/Streambar? In addition, are you just connecting the Roku Wireless Speakers or are you connected to other Roku audio products?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jreala32
Level 7

Re: Roku wireless speakers undetectable

Tv searches for wireless speakers but cannot find. TV is roku TCL model 65S425 and speaker is 9020R2. Trying to connect directly to TV. Followed instructions, tried resetting, tv just continues to search bit doesn't find 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku wireless speakers undetectable

@Jreala32

Thanks for the post.

We would recommend checking out the troubleshooting information provided by our Support page here: Set up your wireless speakers

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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