Discussions

[Rayzon]

I have a pair of Roku 9020x wireless speakers that have worked fine for a year.

A few days ago they had no audio,
so l attempted to reconnect/pair the
Bluetooth connection between the TV and the speakers. When I attempt to add a new device (wireless speakers) the Roku tv cannot "find" the speakers.

I have performed the following in an attempt to resolve the issue (not necessarily in this order):
-factory reset roku tv
-held reset button on speakers for 10+ seconds
-pressed pair button on speakers
-move speakers right next to tv
-move speakers 15' away from tv
-move speakers more than 20' away in next room
-rebooted tv
-left speakers and tv unplugged for an extended time

-plugged the speakers into different outlets in different rooms
-tried to pair the speakers with my other roku tv (same model tv)
-installed a roku streambar, but cannot pair to it either

I’ve scoured Google, these forums and Reddit. The steps above are consolidated from those sources and have not helped. I look forward to any suggestions someone may have. 

[Jpschmid]

Same issue. I've about driven myself crazy and have done all of those steps too. 

[Rayzon]

I contacted Roku support and emailed back and forth a few times before asking them to close the ticket because it felt like resolving the issue was taking more time than it was worth. 

[RokuDanny-R]

@Rayzon @Jpschmid

Thanks for the post.

We would recommend taking a look at the information provided by our Support pages here:
Set up your wireless speakers
Fix a speaker pairing issue

If you are still unable to resolve the issue, can you please provide the serial number on the wireless speakers? We will be able to assist you further from there.

Thanks,
Danny

[Rayzon]

I attempted everything found on this forum and listed them in my original post. Nothing worked, specifically your suggestion that I try things I already attempted.

Doesn’t matter. Gave up on the speakers. 

[RokuDanny-R]

@Rayzon

Thanks for the post.

As previously stated, if you are still unable to resolve the issue, can you please provide the serial number on the wireless speakers? We will be able to assist you further from there.

Thanks,
Danny

[cynthiawright54]

It's strange that a company like Roku does not have available Bluetooth service therefore I always turn to Fire TV because of the Bluetooth services. I'm disappointed in Roku I think that's why I never upgrade or update my services for them...