That’s why I would like someone to walk me through it. I had my son call support, they tried to walk him through it. Eventually they gave up and said they were referring it to another department....it was an issue on their end. They were in the process of resolving it.....which never happened. They were suppose to call me back, that never happened either.
There are lots of people activating Roku devices -- boxes, Sticks, and TVs -- every day. So, there's something odd going on with your situation. Not sure what that might be, so we'll need to start from scratch. Troubleshooting is a process of trying something, seeing what the results are, and then trying something else based on the results, or failure of results, of the previous step. So, we'll start with the most common things, but may need to venture off if a weird result happens along the way. Out of the ordinary may point to something in particular, then a cause can be found and a fix implemented.
Let's start with this: Where are you? If in the U.S., the state is usually sufficient. If you're near a national border, that might be worth noting.
Next, tell us about your local network. What's your ISP? Are you connecting your TV wirelessly? Do you have other devices -- phones, computers, tablets, etc --- connected wirelessly to your local network?
Are you in control of that network? That is, is this a common network, such as one provided for apartments or other living accommodations, or do you have your own modem and router? Are your modem and router separate? What model?
Have you already created an account at Roku.com? Can you successfully log in to it?
Let's start there and see where we go next.
Basil https://www.basilsblog.com/ Roku Ultra (4660) Apple TV (5th gen), TiVo
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