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Ksingle1964
Level 7

Roku ultra remote volume down stopped working on Samsung Soundbar

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I have a Samsung sound bar connected to my Samsung tv using eArc and up until today my remote worked fine controlling the power on/off, volume (up/down/mute).  But to I can no longer turn the volume down, I can only turn it up or mute it.  Power still works fine.  If I plug headphones into the remote the volume control works fine so I do not believe it is the button.  I have unplugged the cable and reset it and checked all the settings and they are fine.  Any ideas?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra remote volume down stopped working on Samsung Soundbar

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@Ksingle1964

Thanks for the post.

Please be aware that the Roku device remotes do not support control over external audio devices.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra remote volume down stopped working on Samsung Soundbar

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@Ksingle1964

Thanks for the post.

Please be aware that the Roku device remotes do not support control over external audio devices.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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