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[Malloryhmommy10]

My son was watching YouTube on our roku tv when all of a sudden it went to the home screen, it started making noises like buttons on the remote were being pushed and the remote won’t work at all. So I googled and it said to reset it and that should make the remote work again. Well it didn’t. Now I have a tv stuck on the set up screen and a remote that won’t work. I’m so frustrated please help! 

[RokuDanny-R · Accepted solution]

@Malloryhmommy10 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers, visit our Community page here: Contacting Support for Your Roku TV

Thanks,
Danny