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Apona04
Level 7
‎01-26-2022 04:59 PM

Roku tv stuck on “on screen” and glitched

I fell asleep with my tv on the other night and it is stuck on the “on screen” and pixelated. I tried a factory reset, to see if it was a low power issue, and I never got any over heating messages before. Help!

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Apona04
Level 7
‎01-26-2022 05:01 PM

Re: Roku tv stuck on “on screen” and glitched

6DDA88A1-08BB-4979-B10D-9863BF4000E9.jpeg

this is the screen 

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RokuMary-F
Community Moderator
Community Moderator
‎01-27-2022 11:29 AM

Re: Roku tv stuck on “on screen” and glitched

Hi @Apona04,

Thanks for posting in the Roku Community and providing a photo of the issue you are experiencing with your TCL Roku TV.

This may be related to a hardware issue. Have you contacted your TV manufacturer directly to report this issue and request additional support?

You can reach them here: support.tcl.com/us or at 1-877-300-8837.

Please keep us posted on what you find out.
 

Best regards,
Mary

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