I have a sharp Roku TV and for the last two weeks at least none of my thumbnail pictures are showing with the titles of my shows I've tried to reinstall the streaming channel on my TV everything that I can think of it only does this with prime video somebody can you please help fix this I went to settings and check for update there was no update available
I have had the same problem along with other missing icons or words on the the screen. This has happened since the last update and the only way to fix it is pull the power plug. Then it works fine until it's turned off and it's does the same thing.
I had this problem with my Amazon Prime app and I fixed it. Thankfully, another post mentioned that the older Roku devices - whether the box or the RokuTV - had limited memory for today's apps. That got me thinking.
I went into my main screen and counted how many apps I had installed since I'd bought the Roku TV. There were 19. Many of these were channels that I tried and not liked, or just quit watching.
I then removed 11 of the 19 installed apps - each of which of course takes up memory by being on the device. I then pulled out the power cord and allowed a bit for the electronics within to lose charge and voltage.
When I plugged the Roku TV in everything was now fine. Memory restored, thumbnails restored.
While my issue was with Amazon Prime, I'm certain losing the thumbnail image could occur in any app.