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Mayyaa
Level 7

Roku tv not showing the thumbnail pictures

I have a sharp Roku TV and for the last two weeks at least none of my thumbnail pictures are showing with the titles of my shows I've tried to reinstall the streaming channel on my TV everything that I can think of it only does this with prime video somebody can you please help fix this I went to settings and check for update there was no update available

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6 Replies
aboysick
Level 8

Re: Roku tv not showing the thumbnail pictures

I have had the same problem along with other missing icons or words on the the screen. This has happened since the last update and the only way to fix it is pull the power plug. Then it works fine until it's turned off and it's does the same thing.
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Community Manager
Community Manager

Re: Roku tv not showing the thumbnail pictures

Thanks for the notes here. 

Have you tried troubleshooting your home network by restarting your wireless router/modem, and your Roku TV to see if this helps? 

If this issue isn't occurring in any other channels, you'll need to contact Amazon support to report the issue, and request additional assistance with their channel on your device. 

Please keep us posted if you have any other questions we can assist with! 


Thanks,
Tanner
Tanner D.
Roku Community Manager
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BuckGnarley
Level 7

Re: Roku tv not showing the thumbnail pictures

I am having the exact same issue.

Amazon works fine on all other TVs.

This issue corresponded with my replacing the Sparklight modem with my own.  The Modem/wireless router was on their approved list.  

What would you suggest I can do to troubleshoot this?

 

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BuckGnarley
Level 7

Re: Roku tv not showing the thumbnail pictures

I was able to fix it.

I unplugged my TV for 5 minutes and then plugged it back in and turned it on.  Apparantly this forces the TV to update all the loaded apps.  My Amazon Prime app is working fine now.

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aboysick
Level 8

Re: Roku tv not showing the thumbnail pictures

Yes, I've rebooted the modem and still no help. If I unplug the power it works fine for a few days and then comes back. This doesn't happen on any other TV I own either. 

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Re: Roku tv not showing the thumbnail pictures

I had this problem with my Amazon Prime app and I fixed it.  Thankfully, another post mentioned that the older Roku devices - whether the box or the RokuTV - had limited memory for today's apps.  That got me thinking.

I went into my main screen and counted how many apps I had installed since I'd bought the Roku TV.  There were 19.  Many of these were channels that I tried and not liked, or just quit watching.

I then removed 11 of the 19 installed apps - each of which of course takes up memory by being on the device.  I then pulled out the power cord and allowed a bit for the electronics within to lose charge and voltage.

When I plugged the Roku TV in everything was now fine.  Memory restored, thumbnails restored.

While my issue was with Amazon Prime, I'm certain losing the thumbnail image could occur in any app.

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