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Level 7

Roku tv has a crack on screen

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I had to factory reset earlier today and didnt realize the crack on the left side of my roku tv would prevent me from seeing the entire activation code. Any advice on how i can activate? 

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Roku Employee
Roku Employee

Re: Roku tv has a crack on screen

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@Abelscott 

Thanks for the note. 

You'll want to contact your Roku TV manufacturer to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products.

For a list of contact information for Roku TV manufacturers, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 10

Re: Roku tv has a crack on screen

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never owned a roku tv...

see if there is a picture size or something that you can change and be able to see the whole code.

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Roku Employee
Roku Employee

Re: Roku tv has a crack on screen

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@Abelscott 

Thanks for the note. 

You'll want to contact your Roku TV manufacturer to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products.

For a list of contact information for Roku TV manufacturers, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Roku tv has a crack on screen

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when we bought our roku tv and brought it home, we plugged it in and it came on with a cracked screen 

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Roku Employee
Roku Employee

Re: Roku tv has a crack on screen

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@Elaine_ 

Thanks for the post.

You will either want to return the product from whom you purchased the Roku TV from, or contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator
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