Discussions

[Lfweaver]

The enhanced remote that came with my TCL roku tv never worked well after the initial pairing. Roku support mailed us a new remote but now I cannot get it to pair. I have done everything suggested by the remote trouble shooting page but when I place the batteries into the remote the LED lights up green and I can never get it to start flashing no matter how long I hold the pairing button. When I ask the tv to search for a remote it can’t ever find a device even if I place the remote directly under the TV.

[RokuDanny-R · Accepted solution]

@Lfweaver
Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv

Thanks,
Danny

[Lfweaver]

I have already spoken to the TV manufacturer and received a replacement remote. I am now unable to pair the replacement remote to my tv.

[Harvini]

That's OK.  Roku Support told you to contact the hardware manufacturer, and then logged it as the solution to the problem.  As far as Roku is concerned, its CASE CLOSED.  Danny gets credit for another solution, and everyone goes away happy.  (Except yet another customer who will never buy their product again).

[RokuDanny-R]

@Lfweaver

Thanks for the update.

If you are still experiencing an issue regarding your remote and your Roku TV, we would continuing to work with the manufacturer to see what other troubleshooting they can provide.

Thanks,
Danny