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robinbush
Level 7

Roku speakers will not pair after system update 10.0

After my TCL TV updated yesterday, my Roku speakers will not pair.  I have tried all the normal resets with to no avail.

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17 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku speakers will not pair after system update 10.0

@robinbush 

Thanks for the post.

Have you tried the troubleshooting steps provided by our Support page here: How do I resolve issues pairing my Roku® wireless speakers?

If you are still unable to resolve the issue, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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robinbush
Level 7

Re: Roku speakers will not pair after system update 10.0

Speakers are Roku Model 9030X SN: HR48C2588060

TV is TCL Model 43S517Roku TV 7116X SN: YS001P054884 Software 10.0.0 build 4165-30

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Unfun
Level 7

Re: Roku speakers will not pair after system update 10.0

Roku Tv 5302X
insignia model: NS-32DR420NA16
serial: 2N0087326568
device ID: 443598326568

software version: 10.0.0 build 4165-12

wireless Roku TV speakers wouldn’t work after update, unpaired them and now I can’t pair them to the TV

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku speakers will not pair after system update 10.0

Hi everyone,

Thanks for the posts and providing us with the information that I have requested.

I have passed along your information to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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stevesw
Level 7

Re: Roku speakers will not pair after system update 10.0

May I get some help please.

 

9020R2 roku wireless speakers will not pair with..

I have updated the software and tried everything. watched all the videos.

Roku TV C148x
TCL Model 50S432
Serial Number X00000LRDDNJ
Software version 10.0.0 Build 4165-93
Device ID SO76211RDDNJ

Any help would be much appreciated.

Stevesw

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stevesw
Level 7

Re: Roku speakers will not pair after system update 10.0

I got to 84% before it died. Frustrating will wait for your instructions.

Thank You

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stevesw
Level 7

Re: Roku speakers will not pair after system update 10.0

Problem solved. Thank You

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku speakers will not pair after system update 10.0

@stevesw

Thanks for the post.

I have passed along your information to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Borgy
Level 7

Re: Roku speakers will not pair after system update 10.0

My wife just went to use our workout Insigna Roku tv and the speakers were disconnected.  I reset and they will not pair.

Model: NS-39DR510NA17

Serial: 2N00GA002881

Device: 6Y472G002881

Software: 10.0.0 build 4165-12

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