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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku speakers will not pair after system update 10.0

@Borgy

Thanks for the post.

I have passed along your information to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cb44
Level 7

Re: Roku speakers will not pair after system update 10.0

Good Evening

My Onn Roku 9040 speakers will not pair after the 10.0 software update. I have watched all the troubleshooting videos. I have a

Roku TV 7830X

Onn.model 100012588

Software 10.0.0 build 4177-AT

Device ID B489DK988538

Needhelp, thanks, Chad

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku speakers will not pair after system update 10.0

@Cb44

Thanks for your information.

As with the other users in the this, I have passed along the information to the appropriate Roku team. Once more information becomes available, I'll be sure to update the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Benedlr
Level 9

wireless speaker dropping internet connection.

My new wireless speakers take 30+ seconds to connect to the internet every time I change the channel. Reset router, tv wireless connection to 5GHZ, reset and paired speakers. It will also lose connection randomly and take another 30 secs. to re connect. When changing channels the sound will stay on for about two seconds before the conn. is lost. Love the sound...when it works.                                                       Roku tv A109X

MDL: 55R625

Version: 10.0.0 Build: 4185-88

ID: SO54YO4WDSTR

SPEAKER LEFT: 9020X

SN: YEOODC618906

Version:10.0.0.4185

ID: 02611D68906

SPEAKER RIGHT: 9020X

SN: YEOO9P912684

Version:10.0.0.4185

ID: 026119912684

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RokuDanny-R
Roku Employee
Roku Employee

Re: wireless speaker dropping internet connection.

@Benedlr

Thanks for the post and providing us with the details of your devices.

I have passed it along to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Borgy
Level 7

Re: Roku speakers will not pair after system update 10.0

I just wanted everyone to know my speakers successfully paired finally.   We are back to awesome sound

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Cb44
Level 7

Re: Roku speakers will not pair after system update 10.0

That is good news, I will keep trying.  I can get them to update to 98%, then it stops. I was hoping unplugging them for a couple days would help.

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Benedlr
Level 9

Re: wireless speaker dropping internet connection. SOLVED

SOLVED. Both speakers were plugged into the same surge strip as the tv. I moved the speakers to separate wall outlets and now the audio works as it should. 

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