After my TCL TV updated yesterday, my Roku speakers will not pair. I have tried all the normal resets with to no avail.
Thanks for the post.
Have you tried the troubleshooting steps provided by our Support page here: How do I resolve issues pairing my Roku® wireless speakers?
If you are still unable to resolve the issue, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing
Once we have this information we will be able to pass it along to the appropriate team to look further into.
Thanks,
Danny
Speakers are Roku Model 9030X SN: HR48C2588060
TV is TCL Model 43S517Roku TV 7116X SN: YS001P054884 Software 10.0.0 build 4165-30
Roku Tv 5302X
insignia model: NS-32DR420NA16
serial: 2N0087326568
device ID: 443598326568
software version: 10.0.0 build 4165-12
wireless Roku TV speakers wouldn’t work after update, unpaired them and now I can’t pair them to the TV
Hi everyone,
Thanks for the posts and providing us with the information that I have requested.
I have passed along your information to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update the Community.
Thanks,
Danny
May I get some help please.
9020R2 roku wireless speakers will not pair with..
I have updated the software and tried everything. watched all the videos.
Roku TV C148x
TCL Model 50S432
Serial Number X00000LRDDNJ
Software version 10.0.0 Build 4165-93
Device ID SO76211RDDNJ
Any help would be much appreciated.
Stevesw
I got to 84% before it died. Frustrating will wait for your instructions.
Thank You
Problem solved. Thank You
Thanks for the post.
I have passed along your information to the appropriate team to investigate further.
Thanks,
Danny
My wife just went to use our workout Insigna Roku tv and the speakers were disconnected. I reset and they will not pair.
Model: NS-39DR510NA17
Serial: 2N00GA002881
Device: 6Y472G002881
Software: 10.0.0 build 4165-12