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Level 7

Roku speakers suddenly disconnected and cannot reconnect

Purchased roku wireless speakers 40 days ago, shortly before Christmas. Suddenly today 1/30/2020, the wireless speakers disconnected and will not reconnect or pair to my roku television. I’ve tried all steps in this website and prompts on the roku television without success. 

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2 Replies
Level 7

Re: Roku speakers suddenly disconnected and cannot reconnect

The same problem for me. Started on 1/1/2021 after months of good audio. Now I can't reconnect.

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Roku Employee
Roku Employee

Re: Roku speakers suddenly disconnected and cannot reconnect

@MTBens 

Thanks for the post.

Have you tried re-pairing your Roku TV Wireless Speakers again and seeing if that resolved your issue?

For more troubleshooting steps, visit our Support page here: How do I resolve issues pairing my Roku® wireless speakers?

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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