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1818ruko
Level 7

Roku speakers suddenly disconnected and cannot reconnect

Purchased roku wireless speakers 40 days ago, shortly before Christmas. Suddenly today 1/30/2020, the wireless speakers disconnected and will not reconnect or pair to my roku television. I’ve tried all steps in this website and prompts on the roku television without success. 

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5 REPLIES 5\
MTBens
Level 7

Re: Roku speakers suddenly disconnected and cannot reconnect

The same problem for me. Started on 1/1/2021 after months of good audio. Now I can't reconnect.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku speakers suddenly disconnected and cannot reconnect

@MTBens 

Thanks for the post.

Have you tried re-pairing your Roku TV Wireless Speakers again and seeing if that resolved your issue?

For more troubleshooting steps, visit our Support page here: How do I resolve issues pairing my Roku® wireless speakers?

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Dstan1990
Level 7

Re: Roku speakers suddenly disconnected and cannot reconnect

My speakers just disconnected and will not reconnect after troubleshooting! They had previously been unpairing by themselves and would reconnect but now it just can’t find them.

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Djcowboy
Level 7

Wireless Speakers not pairing

My wireless speakers were working fine until one day they did not connect.  I checked and they showed saying disconnected.  I tried pairing by pressing the button.  It never blinked, just keeps saying already paired to a device.  I deleted the speakers to try and pair again, unplugged the speakers they blink for a short time and do not pair.  The light goes solid and pressing the pair button keeps saying already paired.  Checked system for current update 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku speakers suddenly disconnected and cannot reconnect

@Dstan1990 @Djcowboy 

Thanks for the posts.

Please see my previous post and I'll be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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