Thanks for the post.
Can you please provide more detailed information about the issue you are experiencing? How long are you pressing down on the reset button?
For more information about how to perform a factory reset, visit our Support page here: System restart or factory reset your Roku
If you are still unable to resolve your issue, can you please provide the serial number/device ID on your Roku Soundbar?
We will be able to assist you further.
Roku Community Moderator