Discussions

[Gdlgiii]

I have the Roku Soundbar with Subwoofer connected to a Vizio e43 model tv. The HDMI cable is plugged into the ARC port. Everything works as expected. The tv will power on/off using the Roku remote. The only minor issue I notice is when I power on the Soundbar and Tv using the Roku remote, the sound is muted. I launched different streaming channels hoping it the sound would work, but it doesn't until I hit either the up or down volume on the Roku remote. Anyone else see this? Is it even a legitimate problem? It a very minor inconvenience but thought I would post this and ask the community if this is expected or not.

[RokuTannerD]

@Gdlgiii  Thanks for letting us know what you're experiencing. On the side of Roku TV remotes, near the volume buttons, there is also a mute button below. Is it possible that you're accidentally pressing the mute button when using other buttons on the remote by chance? 

Please keep us posted, if not and we can continue looking into this. 

Thanks,

Tanner

[jiggersplat]

Mine is always muted on power-up as well

[klave7]

Mine is also always muted on powerup.  In fact it is unmuted briefly (like 1 sec) then mutes itself. 

[SG2]

I just installed a new Soundbar today and have the same issue so I assume it's not fixed in the latest software release.  It is somewhat annoying but I expect I'll get used to it.  But would be better if it was fixed.

[Wilsonian8]

Just got mine a week ago. I absolutely love it aside from this. They definitely need to get it fixed. 

[Pres2014]

I am having the same issue. Always on mute when i power it up. It would be great to see this fixed

[RokuDanny-R]

Hi everyone,

Thanks for the posts regarding this issue.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)

Once I have this information I will be able to pass it along to the appropriate team to look further into.

Thanks,
Danny

[Pres2014]

Sure thing. Thanks

model 9101X

serial YL0060335443

software 9.3.0

device id R649C6335443

[Wilsonian8]

Model: 9101X- Roku Smart Soundbar

Serial: YL000G701096

Software: 9.3.0 buikd 4194-95

Device ID: R649A0701096