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Brandenburg25
Level 7

Roku soundbar suddenly stopped connecting to WiFi and can no longer find network

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My roku can no longer find my WiFi network.  It was working last night and nothing has changed on my WiFi.  All other devices in my home are connecting just fine. I’ve tried a system restart and tried the network connection reset.  Neither worked.  Any ideas how to fix?

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makaiguy
Community Streaming Expert

Re: Roku soundbar suddenly stopped connecting to WiFi and can no longer find network

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I don't have a soundbar but this has always worked for me on my Rokus:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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makaiguy
Community Streaming Expert

Re: Roku soundbar suddenly stopped connecting to WiFi and can no longer find network

Jump to solution

I don't have a soundbar but this has always worked for me on my Rokus:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Brandenburg25
Level 7

Re: Roku soundbar suddenly stopped connecting to WiFi and can no longer find network

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That worked. Thanks!

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makaiguy
Community Streaming Expert

Re: Roku soundbar suddenly stopped connecting to WiFi and can no longer find network

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Terrific! Thanks for reporting back.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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rickm3rd
Level 7

Re: Roku soundbar suddenly stopped connecting to WiFi and can no longer find network

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This exact same thing happened to me, last night, March 29 at around 8:30 pm EDT. Both Roku devices say they aren't connected to the internet, even though all non-roku devices are fine.   Trying to re-connect, restart, all failed

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