Discussions

[Ronin77]

Day 2 of a brand new Roku soundbar pro not being able to connect and update with 4 Roku speakers and a subwoofer. The instructions to setup and reset have been followed, the internet is up, the speakers are sitting next to the soundbar. There is no reason I can think of for the pairing and updating to not work save for a faulty unit or software error.

Any thoughts or solutions?

[RokuKariza-D]

Hi @Ronin77

Thanks for reaching out here in the Community!

For clarification, have you tried the steps provided in this Support link: How to set up a Roku® surround sound system? If so and the issue persists, please reply here with the serial number of your Roku Soundbar Pro. It can be found in Settings > System > About. I'll be able to further assist you from there.

We look forward to your response.

All the best,
Kariza

[Ronin77]

I have reset all components several times, checked power, checked network, nothing.

Serial number: YL00DE827194 

[RokuKariza-D]

@Ronin77

Thanks for the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[Ronin77]

When am I to expect this email?

[RokuKariza-D]

@Ronin77

I hope you're doing well.

I just followed up on your concern to our team. You can expect a response from them within the day. 

All the best,
Kariza

[Ronin77]

There have been no responses to my query. This is clearly beyond any basic remedy, and I bought this thing 4 days ago. I need better results.