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Ronin77
Level 8

Roku soundbar pro will not connect to speakers. 5.1 setup fail.

Day 2 of a brand new Roku soundbar pro not being able to connect and update with 4 Roku speakers and a subwoofer. The instructions to setup and reset have been followed, the internet is up, the speakers are sitting next to the soundbar. There is no reason I can think of for the pairing and updating to not work save for a faulty unit or software error.

Any thoughts or solutions?

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6 REPLIES 6\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku soundbar pro will not connect to speakers. 5.1 setup fail.

Hi @Ronin77

Thanks for reaching out here in the Community!

For clarification, have you tried the steps provided in this Support link: How to set up a Roku® surround sound system? If so and the issue persists, please reply here with the serial number of your Roku Soundbar Pro. It can be found in Settings > System > About. I'll be able to further assist you from there.

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Ronin77
Level 8

Re: Roku soundbar pro will not connect to speakers. 5.1 setup fail.

I have reset all components several times, checked power, checked network, nothing.

 

Serial number: YL00DE827194 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku soundbar pro will not connect to speakers. 5.1 setup fail.

@Ronin77

Thanks for the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Ronin77
Level 8

Re: Roku soundbar pro will not connect to speakers. 5.1 setup fail.

When am I to expect this email?

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku soundbar pro will not connect to speakers. 5.1 setup fail.

@Ronin77

I hope you're doing well.

I just followed up on your concern to our team. You can expect a response from them within the day. 


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Ronin77
Level 8

Re: Roku soundbar pro will not connect to speakers. 5.1 setup fail.

There have been no responses to my query. This is clearly beyond any basic remedy, and I bought this thing 4 days ago. I need better results.