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Donathalenzo
Newbie
‎01-10-2022 07:00 PM

Roku soundbar pro making loud noise when turned off have to unplug to stop it.

Hello,

I purchased My Roku soundbar pro about a month ago and I have had a reoccurring problem with the device. When I turn power off to the speaker it makes a consistent loud, buzzing noise and I have to pull the power plug in the back of the device to stop the noise. I returned the device to my local BESTBUY about two weeks later and they exchanged it for the same device but I have been having similar problems with the replacement. 
My device: model #9102R ser#YL0022887310, device id#2A1182887310. 
 

Please advise on how to rectify this issue. Thank you.

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RokuDanny-R
Retired Moderator
‎01-13-2022 02:03 PM

Re: Roku soundbar pro making loud noise when turned off have to unplug to stop it.

@Donathalenzo

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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