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Level 7

Roku soundbar freezes up & resets every 5 to 10 minutes

Ordered a Roku Soundbar directly from the Roku website in late 2021. It has never really worked right. It will continually freeze up, and either I reset it or it eventually reboots on it's own. This process just plays out over and over again. If just using as a Soundbar it doesn't happen to often, but when streaming directly from the Soundbar it does this nonstop. I have tried all the remedies and nothing works. Recently got the Mesh internet & all speeds & connections are as good as they've ever been. I own many other Roku devices (boxes, sticks & TVs) and never had issues of this nature or that happened regularly. Tried purchasing better HDMI cords, tried plugging power supply directly into the wall. Nothing changes. Other Roku devices work fine on the same TV. I'm about ready to give up on it.

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Community Moderator
Community Moderator

Re: Roku soundbar freezes up & resets every 5 to 10 minutes

Hi @DJ_B,

Thanks for reaching out regarding the issue you are experiencing.

Apologies for the inconvenience. We would like to know what went wrong so we can assist you further and fix the issue.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Best regards,

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