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Roku sound bar issues: Won't connect to new WiFi

Here’s the issue: I hooked up my sound bar to my WiFi and didn’t have any issues. Then my internet provider gave me a new WiFi box. That’s where the issues are it won’t connect to the new WiFi.

I hooked up everything else with no problems and even my Roku 3 had no issues. I tried restarting my WiFi box and the speaker with no progress. I even tried to put it next to the WiFi box for the best connection. No luck. What do I need to do to get it working?

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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKO sound bar connection issues.

@Papermaker1981 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support pages here: 
What should I do if I cannot connect to my home network or the internet?
Tips for improving the wireless connection to your Roku® streaming device

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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