Discussions

[joshep1]

I know this sounds crazy but my Roku remote will power on the tv and the Roku stick and that’s it. Once on the Roku Home Screen, the remote is unresponsive UNTIL I SWITCH THE BATTERIES AROUND! Then it works fine. The batteries are new so I know it isn’t that they are dead. Does anyone else have this issue or a fix?

[RokuCarly]

We're grateful to have you here in the Roku Community, @joshep1!

Raising your remote concerns here is highly appreciated. No worries! We're here to find you the best resolution possible. 

In this instance, we will request additional reinforcement from our Support team for further assistance. With this being said, kindly send me a PM here together with the serial number of the Roku player your troubled remote is connected to. To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

We'll be waiting!

Best regards,
Carly