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Mamnyjay
Level 7

Roku problem

I need help please, my  roku homecreen  is just stuck on bouncing Roku graphics. I have restarted  my router, connected and disconnected the device but nothing seems to be working. Its been like this for over two days. Any advice please. Thanks

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MaryFranco
Roku Employee
Roku Employee

Re: Roku problem

Hi @Mamnyjay,

Thanks for the post.

Have you tried performing a factory reset on your Roku TV to see if that resolves the issue you are experiencing?
For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
Thanks,

Mary

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