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Pammoun
Level 7

Roku displays bars

All of the sudden my Roku displays horizontals and diagonal lines directly after it starts and displays the Roku logo.
I tried reset and checked the cablings all is good

 

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4 REPLIES 4\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku displays bars

Hey @Pammoun

Thanks for bringing this to our attention.

To better understand your issue, we would recommend replying here with a photo of your TV screen. Please let us know as well the model of your Roku device/TV which can be located by navigating to Settings > System > About

With more information, we will be able to assist you further.

All the best,
Kariza

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Pammoun
Level 7

Re: Roku displays bars

Image of my TV

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Pammoun
Level 7

Re: Roku displays bars on device Roku UHD Streaming Media Player

IMG_3102.jpg

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku displays bars on device Roku UHD Streaming Media Player

Thanks, @Pammoun

We would recommend trying the suggestions below:

  1. The video cable is not connected properly or the cable is faulty
    • Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
    • If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
  2. There is a problem with the TV
    • If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the connector on the TV.
    • If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
  3. If all else fails…
    • Disconnect and reconnect all cables including the power cable.

Please keep us posted!

All the best,
Kariza

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