Discussions

[Carlynn]

I just purchased a Roku tv.   I am trying to watch anything on the roku channel and as soon as the movie starts when 3-4 seconds has gone by it just starts over again time and time again and just keeps on doing this till you stop it.

I looked at my setting and I don't see a place to reset the roku device.   Please advise if anyone else is having the same problem or how to reset this tv.

[RokuArjiemar]

Hello! @Carlynn,

Thanks for the post,

Thanks for the posts regarding channel playback issues when accessing The Roku Channel.
Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.
Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• What version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• steps to reproduce the issue you are seeing / behavior that you see with the channel
• Your location
• Who is your ISP (internet service provider)?
• Where are you located?

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,

Arjiemar