Appreciate the information you provided @Gamertag3110.
To help us narrow down this issue, have you connected these speakers to your TV before, or is this the first time you are pairing them?
Waiting for your response!
The Roku Community
They had been previously connected and paired. One stopped working (it wasn't paired any longer) and when I tried to repair both speakers lost connection.
Thank you so much for focusing on this! @Gamertag3110
We’d love to chat more about it. If you could share a bit more info, that’d really help us connect with the right team and keep things moving smoothly.
If possible, could you please tell us the Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
We sincerely appreciate your cooperation and consideration. Thank you for your support.
The Roku Community Team
24-033-258
Thanks for the info! We have everything we need and will forward it to our team.
We appreciate your patience. Let us know if you have any other questions.
The Roku Community Team
Thank you for focusing on this! @MGS777
We're excited to explore this further with you. Could you provide more information on what you've done so far to address the problem? It would really help us get you in touch with the perfect team and make everything run smoothly.
Also, could you send us the Tracker ID? Just hit the Home button five times, then the Back button five times, and let us know what you find!
Thanks a ton for your support—we truly appreciate it.
Cheers,
The Roku Community Team