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RokuHaz-M
Community Moderator
Community Moderator

Re: Roku Wireless Speakers won't pair on Roku TV

Appreciate the information you provided @Gamertag3110.

To help us narrow down this issue, have you connected these speakers to your TV before, or is this the first time you are pairing them?

Waiting for your response! 

The Roku Community

Haz M.
Roku Community Moderator
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Gamertag3110
Channel Surfer

Re: Roku Wireless Speakers won't pair on Roku TV

They had been previously connected and paired. One stopped working (it wasn't paired any longer) and when I tried to repair both speakers lost connection. 

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RokuHaz-M
Community Moderator
Community Moderator

Re: Roku Wireless Speakers won't pair on Roku TV

Thank you so much for focusing on this! @Gamertag3110 

We’d love to chat more about it. If you could share a bit more info, that’d really help us connect with the right team and keep things moving smoothly. 

If possible, could you please tell us the Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We sincerely appreciate your cooperation and consideration. Thank you for your support.

The Roku Community Team

Haz M.
Roku Community Moderator
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Gamertag3110
Channel Surfer

Re: Roku Wireless Speakers won't pair on Roku TV

24-033-258

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RokuHaz-M
Community Moderator
Community Moderator

Re: Wireless Speakers won't pair

Hi @Gamertag3110 

Thanks for the info! We have everything we need and will forward it to our team.  

We appreciate your patience. Let us know if you have any other questions.  

The Roku Community Team

Haz M.
Roku Community Moderator
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MGS777
Reel Rookie

Re: Roku Wireless Speakers won’t connect to Roku TV

Thank you.  
SN# X000007FGHPU
 
That is from system information on the screen.
 
There is a different serial number on the back of the TV on a sticker which is 2008GTC008251A01402
 
the software version is 14.1.4. build 7709
 
the device ID is S04KH08FGHPU
 
hope it helps
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RokuHaz-M
Community Moderator
Community Moderator

Re: Roku Wireless Speakers won’t connect to Roku TV

Thank you for focusing on this! @MGS777 

We're excited to explore this further with you. Could you provide more information on what you've done so far to address the problem? It would really help us get you in touch with the perfect team and make everything run smoothly.

Also, could you send us the Tracker ID? Just hit the Home button five times, then the Back button five times, and let us know what you find!

Thanks a ton for your support—we truly appreciate it.

Cheers, 
The Roku Community Team

Haz M.
Roku Community Moderator
0 Kudos
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