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wstarkand
Level 7

Roku Wireless Speakers - Sound Not Working

I am having the exact same issue, I am on version 9.26.

Can someone assist?

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3 Replies
RokuTannerD
Level 19

Re: Roku Wireless Speakers - Sound Not Working

[New topic created per Roku Community Guidelines]

Hi there, 

Thanks for the note. Please provide more information about the issue you are running into. I'd recommend following the steps here to troubleshoot your speakers and see if this helps you resolve the issue: https://support.roku.com/article/360012217053-how-do-i-resolve-audio-playback-issues-on-my-roku-tv-w...

 

Thanks,

Tanner

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wstarkand
Level 7

Re: Roku Wireless Speakers - Sound Not Working

 

Hi Tanner

I have already done all of the troubleshooting and nothing corrects the issue. The sound fades in and out and the speakers randomly unpair. I keep the speech clarity on high and volume on leveling but it seems neither setting works. 

I have a TCL and looking at other posts it seems a rollback needs to be done on the system update. I have my serial number if that will help you to troubleshoot.

 

Thanks

Wendy

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RokuTannerD
Level 19

Re: Roku Wireless Speakers - Sound Not Working

Thanks for letting us know. Please feel free to reach out to our support team here for more direct assistance: https://support.roku.com/contactus

 

Cheers,

Tanner

 

 

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